The Managing Director/Chief Executive, Nigeria Deposit Insurance Corporation (NDIC), Bello Hassan has revealed that the corporation has been awarded the overall first, in Ethics and Compliance Scorecard Rating for 2021 by the Independent Corrupt Practices & Other Related Offences Commission (ICPC).
He also said the corporation has won the second-best performing Nodal Officer of the Year 2021 by the SERVICOM Office in the Presidency, all courtesy of the introduction of Self-Assessment Tool (SAT) as part of the reform programs of Bureau of Public Service Reforms (BPSR).
The MD was speaking at at the presentation of report on BPSR Self-Assessment Tool (SAT) Deployed in the Corporation in September, 2021.
According to him, the global quest for higher standards in the quality of service rendered by entities to their customers, calls for every responsible entity to institute mechanisms that will guarantee quality of service offered to its customers.
Accordingly to him, “Specifically, the Corporation was assessed in the broad areas of strategic governance; financial management; strategic planning & operational leadership; operational & service delivery process; human resource management & planning; partnership & resources mobilisation; key performance management; procurement process; and change management.
“Within the period, since the assessment from the BPSR, NDIC continued to benchmark itself with International Standards and Best Practices through a culture of continuous process improvement and service delivery to our various stakeholders.
“It is worthy to note that the British Standards Institute (BSI), re-certified the Corporation’s three (3) ISO Certifications: Information Security Management System; IT Service Management System and Business Continuity Management System,” he added.
The MD also said the most laudable of all there achievement is the automated Service Level Agreement Management System (SLAMS) developed in-house which enables the Corporation to monitor its processes online real-time, to address service gaps, measure performance and ensure an alignment between our services and strategy.
Earlier speaking, the BPSR DG, Mr Dasuki Ibrahim Arabi, said the SAT assessment was introduced to identify strengths and weaknesses of MDAs is a practical effort Public Service Institutions (PSIs) must key-in to if they must redeem their usefulness and relevance in effectively and efficiently performing their core mandates.
“Incidentally, the journey to repositioning NDIC and ensures that it is healthy, perform well and achieve value for money commenced here at the agency’s corporate headquarters in Abuja in September, 2021 when the Bureau received express permission of the Management to administer the tool to cross section of various categories of NDIC staff, who were encouraged to be very objective in responding to the statements of good practice designed for proper diagnosis of the agency’s performance. The BPSR SAT team further engaged the zonal offices of the Corporation for in-depth evaluation and holistic views.
“The SGF sir, as we present our findings on this independent, impartial and comprehensive assessment on the current health status of NDIC and celebrate its performance, we eagerly look forward to see that the agency appropriately take ownership of our recommendations which we believe would continue to enhance its capacity to fulfil its vision of becoming the best deposit insurer in the world by 2025,” Dasuki added.
On his part, the Secretary to the Government of the Federation (SGF), Boss Mustapha, who was represented by Dr. Habiba Lawal, Special Adviser (SA) to the President on Policy and Coordination, said the the Federal Government is keen to improve its service delivery performance in a drive towards the achievement of National Vision 20:2020 in order to fulfill Nigeria’s potential.
He said the SAT tool serves as an organisational mechanism to check MDAs’ health status and provide solution which, by extension, improves performance and service delivery to the public.
“As you may be aware, part of the functions of the Bureau of Public Service Reforms (BPSR) is to identify common constraints faced by Federal Parastatals, Agencies and Commissions in the course of their work and proffer evidence-based recommendations to address these constraints and improve performance,” Mustapha explained.
