The acting Chairman of the Economic and Financial Crimes EFCC, Ibrahim Magu, has urged some selected Front Desk officers at the Maiduguri Zonal office to imbibe the core values of the Commission in the discharge of their duties.
Magu gave the charge on Saturday, April 13, 2019, through the Head, Servicom, Muhammad Bako, during a sensitization programme titled “Value Driven Public Service Delivery: Need for Exceptional Services”, organized by the Servicom unit of the Commission.
According to Magu, “In a value-driven culture, employees find alignment between their personal values and the Public Service’s values creating a unified and motivated workforce.
“You are the first contact of the Commission and our esteem customers’ first impression matters to us. I therefore urge you to be professional, have the highest integrity, be courageous, have leadership skills and be in partnership in carrying out your professional duties.
“We should ensure that, customer’s needs by providing and delivering professional, helpful, high quality service and assistance before, during, and after the customer’s needs are met.
“We should ensure exceptional customer service exceeds customer’s expectations, and exceptional customer service prompts customers to share their experiences with others.”
The front desk officers were warned to be Professionals, with emphasis on the importance of equality of services, customers are expected to receive, especially on customer friendliness, transparency, efficiency, timeliness, standards& practice/performance.
According to him, Magu who listed the EFCC customers, warned the front desk officers to be proactive in handling them with out-most professionalism; complainants, suspects, whistle blowers/informants, witnesses, (covert & overt).
Others are; sureties, contractors; suppliers, journalist, civil society Organizations, International Organizations.